BRAND GUARANTEES

OSPREY’S LIFETIME GUARANTEE – ANY PRODUCT, ANY REASON, ANY ERA

Osprey’s constant dedication to superior quality, design and craftsmanship backed up by a solid warranty has gained the company countless loyal customers and an exemplary reputation for producing gear that truly lasts a lifetime. Therefore, Osprey thought it only appropriate as they celebrated their 35th anniversary in 2009 to launch an all encompassing guarantee – any product, any reason, any era – The Osprey All Mighty Guarantee (AMG). We at Adventure Inc are distributors of the Osprey brand in South Africa and as such fully honour and support the AMG.

Adventure Inc will repair for any reason, free of charge, any damage or defect in an Osprey product whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We and Osprey proudly stand behind this guarantee, so much so that it bears the signature of Osprey founder and head designer, Mike Pfotenhauer.

OSPREY'S GUARANTEE FAQ’s:

My pack needs to be repaired. What do I need to do?
I just need a replacement part (like a buckle) for my pack. What do I need to do?
How long will it take?
What if my pack is really dirty?
Who pays for shipping cost?
Do I have to register my pack to take advantage of this incredible guarantee?
Do I need to be the original owner of my Osprey pack?
I am outside of South Africa’s borders, elsewhere on the African Continent. How do I proceed?
Okay – so what’s NOT covered?

SEA TO SUMMIT WARRANTY

‘Sea to Summit warrants its products against defects in materials and workmanship for the intended life of the product under normal use. This warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes normal wear and tear and material breakdown due to age, use, or environmental conditions. Sea to Summit’s liability for warranty claims will be limited to repair, replacement, or credit. Warranty decisions are left to the discretion of the Warranty & Returns Department. Sea to Summit will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Sea to Summit’s aggregate liability exceed the price paid for the product. Some states or jurisdictions do not allow the exclusion or limitations of incidental or consequential damages so the above limitation or exclusion may not apply to you‘ (http://www.seatosummit.com/warranty/).  If you are not satisfied with one of our products at the time you receive it, or if it does not perform to your approval, please return it to the place of purchase together with your proof of purchase for exchange. 

BUFF™ WARRANTY

‘Buff, Inc. is proud to design, create manufacture all BUFF® headwear products in-house at the facility in Spain, which allows BUFF® to constantly and continually improve upon product offerings and provide the best service’( http://buffusa.com/customer-service/faq.html#faq-what-is-your-warranty). If you are not satisfied with one of our products at the time you receive it, or if it does not perform to your approval, please return it to the place of purchase together with your proof of purchase for exchange. 

BRIDGEDALE GUARANTEE

‘All styles containing wool - New wool or Merino wool - are guaranteed for 3 years. All styles that don't contain wool are guaranteed for 1 year. If you are not completely satisfied with the quality and performance of your Bridgedale socks at any time within the purchase period, return them to the place of purchase together with your proof of purchase for exchange’ (http://www.bridgedale.com/sock-guarantees)

HILLY SOCKS GUARANTEE

Hilly socks are manufactured from the best quality yarns and to the highest manufacturing standards to offer you the best possible product experience. Your Hilly socks are guaranteed to be free from defects for a period of 12 months from date of purchase so please feel free to return them to the place of purchase, together with your proof of purchase, and we will gladly exchange them if you are not 100% satified.

IBIS WARRANTY

Ibis Frames and Rims are guaranteed to be free of defects in materials and workmanship for a period of 7 years for the original owner. Ibis will either repair or replace at its option any part it determines to be defective. Paint and finish are covered for a period of 1 year.

What is the Lifetime No-Fault Guarantee?
When does the Lifetime No-Fault Guarantee come into effect?
Do I need to take photos?
Do I need to go through a bike shop?
I crashed and cracked my frame, what should I do?
I have a problem with a component on my bike (shifter, shock, fork, wheels etc), who should I get in touch with?
Where do I ship my frame to?
Who are the Ibis retailers in South Africa?

PACSAFE WARRANTY

This product is guaranteed 5 years (for bags) and 2 years (for accessories) from the date of purchase exclusively against manufacturing defects in workmanship and/or material under the conditions herein set forth. This Warranty is only applicable to products that were purchased from an authorised Pacsafe dealer and for which the original customer’s proof of purchase is provided. If Pacsafe, at its own discretion, acknowledges that the product has manufacturing defects, Pacsafe will either repair or replace the defective parts or the product itself.

To claim your Warranty, please contact the store of purchase first. Alternatively, you may contact Adventure Inc directly. Please include your proof of purchase, your name, a photo or a description of the manufacturing defect, your mailing address and phone number. If you return your product to Adventure Inc, it must be sent by carriage paid and suitably packaged.

Please contact Adventure Inc for the full terms and conditions of this warranty.

 

HYDRO FLASK WARRANTY

We are so convinced that the Hydro Flask® is the best double wall vacuum insulated bottle available that we guarantee every Hydro Flask® product with a limited lifetime warranty against manufacturer defects. Although our lifetime warranty does not cover ordinary wear and tear, including dents, scratches, powder coat chips from the flask being dropped, damaged, etc., it does cover manufacturing defects.

 Please contact Adventure Inc for the full terms and conditions of this warranty.