Please first obtain a Return Authorization number from our offices by calling (+27) 021 788 2050 or emailing email@example.com. We will provide shipping instructions along with your RA Number. PLEASE, do not send your pack in without an RA number. This is our way of tracking and being aware of your return. Without it we could easily miss it.
Please contact us on (+27) 021 788 2050 or email firstname.lastname@example.org and we’ll get you set up.
We make every effort to return your pack within two weeks from the day it arrives at our offices in Cape Town. If you have a specific date that you need your pack back, please let us know upfront, when requesting your RA#. We will do our best to meet your deadline.
When we receive a pack that is too dirty or odorous to repair, we will return it to you un-repaired. Please contact us for info on the best cleaning methods
You are only responsible for the charges of shipping the pack to Adventure Inc. Use a method of shipping that provides a tracking number. We cannot be responsible for packages that have not been received by our shipping department. We pay shipping to return your pack via courierto an address within South Africa.
No – the All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired we will repair or replace it.
Do I need to be the original owner of my Osprey pack? No – the All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired we will repair or replace it.
We will obviously honour the AMG on your pack and assist you as best as we can. If you have a out of border return then we will handle this on an case by case basis.
Program Packs: Our program packs or any Osprey pack used by outdoor programs are ONLY covered under the Program Pack Warranty, NOT AMG. Please contact our Program Pack department for details.
Size/Fit: We provide a variety of resources and tools for our customers to be sure that the Osprey they purchase really fits. Remember – packs fit as personally as the shoes on your feet. Take this endeavour seriously – a correctly fit Osprey will work on a wide variety of body types. Visit our Sizing and Fitting page for more information and visit an Osprey dealer near you for personal service.
Preference: Bad colour? Wrong style? Not enough or too much room in your pack? Unfortunately we can’t cover personal preference under our guarantee.
Third Party Repairs or Replacements: You must send your pack to Osprey to take advantage of the All Mighty Guarantee. We do not cover costs incurred via third party repairs or replacements.
Cosmetic Wear and Tear: Any reasonable aging of your pack that affects only the appearance and not the function of your pack. Be proud of those scars!
B.A.M.G. (Before All Mighty Guarantee) Repair Work: Sorry – the All Mighty Guarantee applies only to repairs requested on or after January 1, 2009 (any repair costs incurred for a non-warranty repair prior to Jan 1 2009 will not be reimbursed)
Hydraulics Reservoir: The Hydraulics™ reservoir is covered by a limited 1-year warranty, reflecting the reasonable lifespan of a reservoir. The pouring and storing of warm-hot or boiling water or liquids into your reservoir WILL VOID your warranty. Reservoirs are NOT designed to contain or handle liquids at temperature.