Hydro Flask products are guaranteed under our Hydro Flask® Promise. 

HYDRO FLASK PROMISE: LIFETIME WARRANTY

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine, Spirits, Food, Hard Good Accessories Products and (collectively, “Hard Goods”) carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilised to address defects when available. A receipt may be requested to verify purchase. 

HYDRO FLASK PROMISE: 5-YEAR WARRANTY

Hydro Flask bags, coolers, totes, slings and lunch boxes and bags carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilised to address the defects when available. A receipt may be requested to verify date of purchase.

Before submitting a warranty claim, please read the following:

1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply email us at service@adventureinc.co.za and enter your warranty request details. Please note, you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
2. Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation may have been compromised, and your flask is eligible for a replacement.
3. Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.adventureinc.co.za and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage.
4. Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a rattling noise when you shake the bottle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
5. Rust: Note that even though your Hydro Flask® is manufactured utilising premium grade 18/8 food-grade stainless steel, surface rust can occur due to external matter that settles on or inside the flask. This does not impact the performance of your flask in any way and can normally be removed utilising a paste of baking soda and water, or vinegar and scrubbing of the affected area with a soft sponge or brush.  

Warranty Claims will only be accepted by Adventure Inc if the product was purchased from an authorised dealer and we reserve the right to request proof of purchase. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law.

The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.

If your Warranty Claim is approved, Adventure Inc will replace your Hydro Flask® product with the same size and colour of product. If the size and colour are no longer available, it will be replaced by one of similar size and colour and will not be of lesser RRP value. Unfortunately, replacement products under warranty cannot be customised or engraved. If you have a Hydro Flask® product with a custom logo or engraving, we are not able to screen print or engrave the artwork on your replacement product.

Under this Warranty, in no event shall Hydro Flask® or Adventure Inc be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.

YOU WILL BE REQUIRED TO COURIER YOUR PRODUCT BACK TO ADVENTURE INC AT YOUR COST FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT. 

Please email us at service@adventureinc.co.za and enter your warranty details. We will contact you regarding your next step.